Contact Center

Who can you trust with your image and your brand when your customers’ experience is out of your hands? By continually engaging your customers through multi-media channels, we stop at nothing to develop a positive experience and deeply-rooted relationship with each customer. It’s not just customer service – it’s engagement marketing.

The ideal mix for premium service.

Focused on reducing your customer service costs. Live phone, chat, email, text, web or IVR, our finely tuned multi-media contact center solutions steer customers to lower cost channels, while always maintaining a positive experience.

State-of-the-art Nortel® multi-media contact center.

Putting industry-best technologies to work for you. Deployed using Microsoft .NET smart technology, our system combines multi-media contact channels into one unified agent interface for a fast, smooth, satisfying customer experience every time.

A scalable agent network – all for you.

If you have the customer calls, we have the agents. With the capacity of our multi-media contact centers, paired with expert forecasting and flexible staffing systems, we’re always ready to handle your customer service volume – where and when you need it.

Personal Service Solutions

• Live Phone Agents
• Live Email Agents
• Live Chat Agents

Customer Self-Service Solutions

• Integrated Voice Response (IVR)
• Web Order Status Lookup (WOSL)

Proactive Service Solutions

• Email Notifications
• SMS Text Messages

Contact Center Applications

• Customer Affairs/Customer Service – First Call Resolution
• Order Status, Program Inquiry, and Product Info
• Customer Requests/Orders
• Product, Sample, Literature, and Coupon
• Database Management
• Product Registration and Customer List Updates
• Recalls/Crisis Management
• Surveys/Market Research
• Up-Sell/Cross-Sell
• Outbound Communications