Our account team at YA is the key to our success. Personally I think they are the best. Very proactive in meeting our needs and making sure our programs are successful. Our account manager probably knows more than I do. She is very pro-active in making sure everything is running smoothly.
Telecommunications Client
2009 YA Client Satisfaction Survey
Reporting & Analysis
Data has no value if you don’t use it. We believe data can give you a glimpse into the future, so we monitor it for impactful trends and patterns to give us insight into how consumer promotions can work better for you.
Real-time, online program reporting – 24 x 7 x 365.
One-click access to critical customer data and offer details. We offer a completely transparent view into the performance of your engagement marketing promotions from a client, offer, brand or customer perspective.
Full website diagnostics and analytics.
Find out where your customers come from and how often. View break-down reporting by page-hits, browser, customer opt-ins, ages, gender, and states. Even analyze what media outlets work best and determine when products may be out of stock.
Complete post-promotion forensic evaluation.
Imagine having your own CSI team for each engagement marketing program. By digging into program data, we’re able to isolate critical elements that worked well and others that under performed, so that we can build a better program for you in the future.
Customer Service Reports
- Customer Lookup
- Customer Service Call Report
- Inquiry Ratio Report
Consumer Offer Setup Reports
- New Offer Launch
- Offer Parameters
Offer Operations Reports
- Client Summary
- Offer Summary
Offer Status Reports
- Custom Field Breakdown Report
- Error Report
- Mail Counts
- Respondent List by Invoice
- State Report
- Store Report
- Work in Progress Report
Financial Reports
- A/P Aging Report
- Invoice Summary
- Invoice Summary by Offer