Wireless Provider

Client Challenge:

A new wireless provider had a few hurdles to overcome. They were new. They needed brand awareness and new customers to compete, but they didn’t want to hamper the customer experience. Enter YA.

YA’s Solution:
Acquisition Rebate Program

  • High-value rebates offered to new customers with qualified service plan.
  • Automated submission processing and service validation.
  • Dedicated account team for program focus and immediate response times.
  • Continual process improvement to care for the customer experience.

Results:

  • In 2008, this client’s full-year wireless data revenues grew over 52%.
  • With YA, this client saw a 90% improvement in customer satisfaction.

Rebates


YA has been transforming the way smart marketers think about rebate fulfillment and processing for the last 37 years. Rebates not only acquire customers and provide proven sales lift, they can expertly leverage marketing communications to engage your customers, create positive experiences and build brand loyalty.


We’re the biggest.

And in this business, bigger means better. With scalable infrastructure and huge bandwidth, we handle the rebate processing industry’s most inventive and ambitious rebate programs cost-effectively and with uncompromising accuracy.


Quality is the backbone of the customer experience.

Go ahead – call us detail fanatics. One “minor” mistake can make all the difference between a loyal customer and a former one. That’s why we micromanage every aspect of every program, over 7,000 of them every year. Because even the little things count – a lot.


Forward thinking means better solutions for you.

YA sets the tone for innovation. We invented the Web-RebateTM, pioneered the best prepaid cards in the industry and launched an exclusive interactive gift card to extend engagement with the customer. We may be the big rebate fulfillment company, but we’re also the bright one.


Rebate Program Types

  • Retailer, Manufacturer & Service Provider Rebates
  • Consolidated Retailer & Manufacturer Programs
  • Stand Alone Rebate Offers
  • Bundled Offers
  • Co-Branded Offers
  • Trade-In Offers

Integrated Multi-Channel Deployment

  • Online Rebate Processing
  • Mail-In Rebate Processing
  • File Transfer Protocol/Data Transfer
  • Integrated Voice Response/Phone
  • Point-of-Sale